Incorrect Username or Password

What should I do if I receive a notice of an “incorrect username or password”?

If you forgot your username or password, you must click on the “Forgot Password” button and within a few minutes you shall receive an email with a new username and password.

Nothing happens when I click "Play Now”
   
 

Disable pop-up blockers
  

Clicking on the "Play Now" button opens the game in a new window. If you have a pop-up blocker enabled, the game will not open. To disable this feature, follow the steps below.
   

Step 1
   

Open Internet Explorer.
   

Step 2 
   

On the Tools menu, point to Pop-up Blocker. Click “Turn off Pop-up Blocker” if this option is available to turn off this feature.
   

Step 3

Next, if you have Norton Internet Security™ software installed, you may have also installed the browser toolbar.  By the Norton Internet Security™ toolbar, click the drop down menu arrow. If “Block pop-ups on this site” is checked, click to uncheck it.
  

Step 4
 

If you have the Google™ Toolbar installed, click the Pop-up Blocker icon to enable pop-ups. (Pop-ups will be disabled if the red circle with a line through it appears on the icon.)
      

Step 5
     

If you are using any other Internet security software that may prevent pop-ups from loading, view that software’s help file to learn how to enable pop-ups.
   


Step 6

Once the game loads, you can re-enable this feature.
 

Enable Internet browser options to view Dominoes Stars Game Web pages
   

Dominoes Stars Game requires that you enable certain Internet browser options to view Web pages. If these options are disabled, you may not be able to view pages or sign into your account.  To learn how to enable these options please read the :
  

Enable Internet options to view DominoesStars Web pages
  

Unblock DominoesStars cookies in your Internet browser settings 


New versions of Internet Explorer have an option which allows you to block cookies.  If you have blocked DominoesStars cookies in your Internet browser settings, you will not be able to access the purchase pages. To unblock these cookies, follow the steps below.
   


Step 1
   

Close any Internet browser windows that are open.
     
   

Step 2
   
 

Click Start, point to Settings, and click Control Panel. In Windows XP, just click Start and then Control Panel. If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the Control Panel icons.
   

  

Step 3
  
Double-click Internet or Internet Settings. In Windows XP, you may need to first click Network and Internet Connections before clicking Internet Settings or Internet Options.
   

Step 4
   

Click the Privacy tab.

Step 5
   

In the Web Sites section, click Edit.
     
 
If you do not see a Web Sites section, click the Security tab. In the “Select a Web content zone to specify security settings, click the Restricted Sites icon and then Sites.

"I’m unable to view the domino game"

The game is based on Flash technologies and requires that a  "Flash Player" is installed on your computer. If you can’t see the charts, you either don’t have Flash Player, or Flash Player is not running properly. Please refer to the link below for automatic installations of
Flash: http://www.adobe.com/go/getflashplayer

 

"I’m unable to log into the website. I’m entering my username and password and nothing happens"

Solution 1: Your username and password are case sensitive, make sure “Caps Lock” is not turned on, and try again.
Solution 2: You have mistakenly pressed the "space bar" at the end or the beginning of the username or the password. Delete both and try again.
Solution 3: If you are connected to the Internet through an office network, this could be an office firewall issue. Please contact your system administrator.

"The website keeps “freezing” and I’m unable to browse through it."

 Close all web pages, disconnect from the Internet, and delete the temporary Internet files stored on your computer (see below on how to do this). Restart your connection.

 

 

"Nothing happens after logging in. I can't see the domino game"

The DominoesStars game opens in a separate window after log-on. Disable any pop-up blocker currently running (i.e.: Internet Explorer integrated pop-up blocker, Google toolbar, etc.) or add DominoesStars to the allowed sites list and try again.

How to add DominoesStars Web site to my trusted sites (for Internet Explorer, n/a for Firefox)

 

Go to Start -> Settings -> Control panel -> Internet options. Click on the Security tab, mark the "Trusted Sites" and click on "Sites". At the "Add this website to this zone", write http://www.DominoesStars.com, uncheck the "Require SSL verification for all sites in this zone" checkbox, and click OK.

 

How to delete the temporary Internet files (for Internet Explorer)

 

Go to Start -> Settings -> Control panel -> Internet options. In the General tab, under the "Temporary Internet files" section, click "Delete files", check the "Delete all offline content" checkbox, and click OK. This operation could take a few minutes.

 

How to delete the temporary Internet files (for Firefox)


Open Firefox, click Tools -> 'Clear Private Data', check the 'Cache', check box, click ' Clear Private data'.

 

How to disable Internet Explorer pop-up blocker

 

Go to Start -> Settings -> Control panel -> Internet options. In the privacy tab, uncheck the "block pop-ups" checkbox, and click OK.

How to disable Firefox pop-up blocker

Open Firefox, click on Tools -> Options, go to the 'Content' tab, uncheck the 'Block pop-up windows' check box, click OK.