Dominoes Stars - Software FAQs

- Incorrect Username or Password
If you receive notification of an "incorrect password" when you login, it is possible that you typed your password incorrectly. Be careful when using capital letters as the password field is case sensitive.

If you forgot your password, click on the “Forgot Password” button to receive an e-mail with a new password.

If you forgot your Username, send an e-mail to: support@dominoesstars.com informing us of the problem and we will e-mail your username to you.


- Unable to view the website
If you are unable to access the www.dominoesstars.com website, check the following:

1. If you are connected to an Internet service through an office network,  firewalls may be preventing you from opening the website. In this case, contact your System Administrator.

2. Ensure that you have the Flash Plug in. If not, download and install the Flash Plug from the authorized site. Please refer to the link below for automatic installation of Flash Plug in: http://www.adobe.com/go/getflashplayer.

3. If you do not have Internet Explorer version 6 or above, you need to update your browser.

4. Ensure the Active X control that appears in your browser has been authorized.  If not, click the Active X message that appears in the yellow window at the top of your browser.


 - Nothing happens when I click "Play Now”
Clicking on the "Play Now" button opens the game in a new window. If your pop-up blocker is enabled, the game will not open.  To disable this feature, follow the steps below:

Step 1: Open Internet Explorer.
Step 2: From the Tools menu, select "Pop-up Blocker". Select “Turn off Pop-up Blocker”.
Step 3: If you have Norton Internet Security™ software installed, you may have installed the browser toolbar. Click the drop down menu arrow on the Norton Internet Security™ toolbar. If “Block pop-ups on this site” is checked, click to uncheck it.
Step 4: If you have the Google™ Toolbar installed, click the "Pop-up Blocker" icon to enable pop-ups. (Pop-ups will be disabled if the red circle with a line through it appears on the icon.)
Step 5: If you are using any other Internet security software that may prevent pop-ups from loading, view the software help file in order to enable pop-ups.
Step 6: Once the game has loaded, you can re-enable the pop-up blocker.

- Unblocking DominoesStars cookies in your Internet Browser settings
New versions of Internet Explorer have an option which allows you to block cookies. If you have blocked DominoesStars cookies in your Internet browser settings, you will not be able to access the purchase pages. To unblock these cookies, complete the following steps.

Step 1: Close any Internet browser windows that are open.
Step 2: Click "Start", highlight Settings and click "Control Panel". In Windows XP, click "Start" and then "Control Panel". If the Control Panel window is empty, click "View all Control Panel Options" in the left section of the window to show all the Control Panel icons.
Step 3: Double-click "Internet" or "Internet Settings". In Windows XP, you may need to first click "Network" and "Internet Connections" before clicking "Internet Settings" or "Internet Options".
Step 4: Click the Privacy tab.
Step 5: In the Websites section, click "Edit". If you do not see a Web Sites section, click the "Security" tab.  Select a Web content zone to specify security settings, click the "Allowed Sites" icon and type the address www.dominoesstars.com.


 - I’m unable to view the domino game
The game is based on Flash technologies and requires that a "Flash Player" is installed on your computer. If you can’t see the charts, you either don’t have Flash Player, or Flash Player is not running properly. Please refer to the link below for automatic installation of Flash Plug in: http://www.adobe.com/go/getflashplayer


The website keeps “freezing” and I’m unable to browse
Close all web pages, disconnect from the Internet, and delete the temporary Internet files stored on your computer. Restart your connection.


- Nothing happens after logging in. I can't see the domino game
The DominoesStars game opens in a separate window after logging-in. Disable any pop-up blocker currently running (i.e. Internet Explorer integrated pop-up blocker, Google toolbar, etc.) or add DominoesStars to the allowed sites list and try again.


- How to add DominoesStars Web site to my trusted sites?
To add DominoesStars Website to your trusted sites, follow the steps below:
Step 1: Go to Start, click on “Settings”, go to Control panel and click on Internet options.
Step 2: Click on the Security tab and click on "Trusted Sites".
Step 3: Click on the "Sites" button.
Step 4: In the "Add this website to this zone" field, enter http://www.DominoesStars.com.
Step 5: Uncheck the "Require SSL verification for all sites in this zone" checkbox, click on “Add” and then click OK.


- How to delete Temporary Internet Files (for Internet Explorer)
To delete Temporary Internet Files for Internet Explorer, follow the steps below:
Step 1: Go to Start, click on “Settings”, go to the Control Panel and then click on “Internet Options”. 
Step 2: In the General tab, under the Temporary Internet Files heading, click "Delete files".
Step 3: Check the "Delete all offline content" checkbox and click "OK".
This operation could take a few minutes.


- How to delete the Temporary Internet files (for Firefox)
To delete Temporary Internet Files for Firefox, follow the steps below:
Step 1: Open Firefox and click "Tools".
Step 2: Click "Clear Private Data".
Step 3: Check the "Cache" check box and click "Clear Private Data Now".


- How to disable the Internet Explorer pop-up blocker
To disable the Internet Explorer pop-up blocker, follow the steps below:
Step 1: Go to Start, click on “Settings”, go to the Control Panel and click on “Internet Options”.
Step 2: Select the "Privacy" tab.
Step 3: Uncheck the "Block pop-ups" checkbox and click "OK".


- How to disable the Firefox pop-up blocker
To disable the Firefox pop-up blocker, follow the steps below:
Step 1: Open Firefox and click "Tools".
Step 2: Click on the "Content" tab.
Step 3: Uncheck the "Block pop-up windows" check box and click "OK".

 - Dominoes Stars Updater is stuck
The updater does not progress for more than 3 minutes (it remains in the same percentage)
Step 1: Close the updater by holding the CTRL + ALT + SHIFT + F5.
Step 2: Run the application again.


 - QuickPlay is stuck after login
After login, the game gets stuck and I can't click anything
Follow these steps:

Step 1: Update to the latest Flash Player -  Click Here